If you’ve ordered from Temu and something went wrong, you’re probably trying to get help — fast. Whether it’s about a missing order, refund issue, wrong item, or a login problem, getting a clear way to contact Temu customer service matters.
Temu doesn’t offer a phone number for support, but they do have a few reliable ways to get in touch. You can reach them through their mobile app, official website, or the Temu Help Center.
Fastest Way to Get Help from Temu Support
Here are the main ways to reach Temu’s customer service:
- Live chat inside the Temu app
- Email: contact-us@emea.temu.com
- Phone: +33 2 41 74 78 90 (Mon–Sun, 08:00–01:00)
- Temu Help Center via the website
- Contact Us form through your account
Temu handles most support issues through its app or official website. But they now also provide a working phone number and direct email.
How to Contact Temu Through the Mobile App
Most Temu users shop using the app. Here’s how to reach customer support from there:
- Open the Temu app
- Tap the “You” icon in the bottom menu
- Scroll and select “Support”
- Choose an order or issue type from the list
- Tap “Chat now” to talk to a virtual assistant or agent
This is the most direct way to get live help. If your issue is about a specific order, select it first so the agent sees the details right away.
No App? Use the Temu Website
If you’re not using the app, you can still reach support through your browser:
- Go to the Temu homepage
- Scroll to the bottom and click Help Center
- Click on Contact Us
- Use the chat feature or submit a help request
Make sure you’re signed in. If not, you may be asked to log in before getting help.
Call Temu Customer Service by Phone
Temu now provides a support phone number. This is useful for urgent questions or if you’re not getting help via app or email.
- Phone number: +33 2 41 74 78 90
- Support hours: Monday to Sunday, 08:00 to 01:00 (Central European Time)
When calling, have your order number and account email ready. This helps the support agent find your info faster.
What Can Temu Help You With?
Temu customer service can solve a range of issues. Common support topics include:
- Missing or late orders
- Wrong items delivered
- Refund or return questions
- Account login problems
- Changing shipping addresses
- Canceling or editing an order
It helps to provide as much detail as possible, like your order number, email, and what went wrong.
How Long Does Temu Take to Respond?
If you use the live chat, you’ll often get a response in a few minutes. If you use a contact form or message submission, replies can take up to 24 to 48 hours.
During major sale events or holidays, responses might take longer.
What If Temu Support Doesn’t Reply?
If you’re not getting a reply or your issue isn’t resolved, here are some next steps:
- Message Temu through their official social media pages
- Leave a review on the App Store or Google Play describing your issue
- Re-submit your request if it’s been more than 48 hours
- Check for fake support messages — always respond only through official apps or website
Tips for Getting Help Faster from Temu Support
Here are quick ways to speed up your support request:
- Use the app and be logged in
- Select the correct support topic
- Keep your order number ready
- Stay clear and polite when explaining
- Avoid sending multiple tickets at once
Final Thoughts
Temu customer service can be reached by app, email, phone, or their official Help Center. For most users, the fastest support comes from live chat inside the app. But if your issue needs more attention, phone and email support are now available.
If you’ve contacted Temu before, share your experience below. Got your problem fixed another way? Drop a comment to help other users find the right support.