If you’re an active buyer or seller on Depop, it’s important to keep your account details accurate, especially your shipping address. Making sure your address is up-to-date ensures that your purchases arrive promptly and safely, and it also prevents any potential disputes with buyers or sellers. Whether you’ve moved to a new home or simply want to switch delivery locations, changing your address on Depop is a simple process—when you know exactly where to look.
Though Depop’s interface is user-friendly, many users are surprised to find that address changes must be made through their PayPal account, not directly in the Depop app. Since Depop uses PayPal to handle most transactions, your shipping address in PayPal is what the system references when a purchase is made. This guide will walk you through easy-to-follow steps to change your address safely and correctly.
Why It’s Important to Keep Your Address Updated
Failing to keep your address current on Depop can result in serious consequences:
- Missed packages: Your items could be sent to the wrong location and may not be retrievable.
- Delayed deliveries: Shipping errors cause unnecessary delays and cost time and money.
- Order cancellations: Sellers might cancel orders if they notice address inconsistencies.
- Marketplace credibility: Frequent issues due to incorrect information may affect your reputation as a buyer or seller.
Don’t take the risk—ensure you’re using the correct shipping and return addresses at all times.
Understanding the Link Between Depop and PayPal
Before diving into the step-by-step guides, it’s crucial to understand that Depop relies heavily on PayPal for processing payments and managing shipping details. When a buyer makes a purchase, the shipping label is generated using the address stored in your PayPal account.
This means updating your address on PayPal is just as essential—if not more so—than updating it on Depop. Many people assume the two are separate systems, but they’re highly intertwined when it comes to transactions and deliveries.
Step-by-Step: How to Change Your Address on Depop
For Buyers and Sellers Who Use PayPal
To ensure your address is properly updated for all transactions, you need to change it in both Depop and PayPal.</
1. Update Your PayPal Shipping Address
This is where Depop pulls shipping information from. Follow these steps:
- Open a web browser and go to PayPal.com
- Log into your account using your email and password
- Click on the Gear icon (Settings) in the upper-right corner
- Under the Address section, you’ll see your current shipping address
- Click Edit next to the address you want to update
- Enter your new address carefully and click Save
- Alternatively, you can click Add a new address if you wish to keep the old one for future use
Once this change is made, it will become the primary address used by Depop for your shipping labels and order confirmations.
2. Update Your Address on Depop
While Depop uses PayPal for transactions, having your Depop profile updated ensures easy account management and communication. Here’s how you update it:
- Launch the Depop app on your mobile device
- Tap on your profile icon in the bottom right-hand corner
- Tap the Settings gear icon in the top right-hand corner
- Select Profile
- Tap on Address Book
- Edit or add a new delivery address and save it
Updating your address here helps organize your orders and ensure that messages and labels reflect your preferences.
Seller-Specific Tip: Return Address on Labels
If you sell items on Depop, your return address also matters. This is the address that will appear on shipping labels. To update this:
- Go to your PayPal account
- Access the Profile settings and choose My Selling Tools
- Find the section labeled “Shipping preferences”
- Edit the Return Address to reflect your current location
Having your return address up to date ensures that any undelivered or returned parcels make their way back to the correct location.
Tip: Double-Check Default Addresses
Sometimes users have multiple addresses saved in PayPal or Depop. It’s important to:
- Set your most relevant address as the default to ensure it’s used automatically
- Remove old or outdated addresses to prevent selection mistakes during purchases
Doing so eliminates any chances of errors, especially if you regularly make purchases across different locations such as home, work, or school.
What If You’re Using Apple Pay or Another Payment Method?
In some cases, users shop on Depop using Apple Pay or other methods. In such cases:
- Ensure you’ve updated your shipping address in your Apple Wallet or banking app
- For Apple users, go to Settings > Wallet & Apple Pay > Shipping Address to make changes
Note that while Depop may fall back on these addresses depending on the payment method, PayPal remains the primary source of shipping data for most transactions.
Check Your Address Before Every Purchase
Even after updating your address, it’s recommended to review the information before placing each order. This adds an extra layer of security and prevents costly shipping errors.
Before completing a transaction, follow these steps:
- Tap on the item you’re purchasing
- Go to the checkout page
- Double-check that the shipping address shown is the correct one
- Only proceed to payment when all info is accurate
Common Issues and How to Fix Them
Despite best intentions, problems can still occur. Here are the most common address-related issues and how to resolve them:
- Your package shipped to an old address: Contact the seller immediately and attempt to intercept the delivery through the courier service.
- Buyer claims wrong address was provided: Ask the buyer to verify their PayPal and Depop addresses. Provide screenshots if needed for dispute resolution.
- Shipping label shows incorrect return address: Double-check your PayPal selling tools and restart the label process on Depop after correcting it.
When to Contact Depop or PayPal Support
If your address is updated but problems persist, reaching out to support is your best option:
- Depop Support: Visit the Help Center in the app or email support@depop.com
- PayPal Support: Navigate to the Help section on PayPal.com for FAQs or to message a representative
Make sure you have screenshots and details ready when contacting support to speed up the resolution process.
Final Thoughts
Managing your shipping information on Depop may seem simple, but it’s a detail that should never be taken lightly. Ensuring your address is consistently updated across both PayPal and Depop helps you avoid delivery issues, retain credibility, and maintain a smooth transaction history.
Review your settings regularly, especially if you move or use more than one location for shipping. Stay informed, stay secure, and shop or sell on Depop with confidence.